Deregulation allows REPs, ESCOs, and AGSs - like Ambit Energy - to buy energy wholesale from competitive providers and pass the savings along to customers.

Your current electric utility or Local Wires Company will continue to deliver your electricity. Your power will come from a regional power pool that includes energy from traditional power plants and other sources like wind, water, sun and natural gas. Your Local Distribution Company will continue to deliver your natural gas.

No. No matter which retail supplier you choose, power will continue to be delivered safely and reliably by a company still regulated by the utility commission or agency of your state.

Because your local utility is still responsible for maintenance and repair, you will call these regulated firms in the event of an emergency or outage at the number provided on your bill.

No. City-owned utilities and member-owned electric and/or natural gas cooperatives have the option of giving their customers a choice of providers, or keeping things the way they are today.

You will not be without energy. You should receive a notice from your retail provider giving you time to select a new provider. If not, your service will revert to your previous provider or a provider designated by the state utilities agency. Rest assured, Ambit Energy is financially solid and in no danger of going out of business.

No. Some customers only have electricity service with Con Edison.

If a Con Edison customer switches their gas service to an ESCO and then decides to switch back to Con Edison, that customer must remain with Con Edison for 12 months.

Yes, the customer must be enrolled twice by the same consultant if both services are to be switched. This customer will have two different Ambit Energy accounts with two different account numbers.

No. Only customers within the Con Edison delivery area are eligible to switch their service to Ambit Energy.

Yes, the customer will receive the 7% discount for the first 65 days.

Possibly, but this would be rare because electricity service is switched at the meter read date and gas service is only switched on the 1st business day of the month.

Ambit Energy offers the customer a 7% discount for the first 65 days. Ambit Energy also guarantees a 1% annual savings on gas service compared to Con Edison, or a check will be sent for the difference at the end of 12 months of service.

The discount period is 65 days from the effective start date of the 7% discount promotion. Ambit Energy sends a Terms of Service letter to each customer regarding this promotion.

Yes, a customer will receive 1 Travel Rewards Point for every therm used.

Yes. (Full service means gas is used for heating the home or apartment. Basic gas service means gas is used for kitchen appliances, gas fireplace, etc...)

If the billing question is referencing anything other than Ambit Energy’s rates or taxes, the customer should be directed to Con Edison customer service. The customer should be told to have their Con Edison account number available when calling Con Edison with inquiries.

The customer will receive two partial bills from Con Edison for the first billing cycle. One bill will have usage for Con Edison gas service and the other bill will have usage for Ambit Energy gas service.

We offer 7% discount off of Con Edison’s current published rate, and since Con Edison does not publish their month’s rate until the 10th of the month, some customers whose bills get sent between the 1st and the 10th get billed using the previous month’s rate. This is the same for all ESCOs who offer a 7% discount for the first 65 days. This is why Ambit Energy guarantees a 1% year end savings on your gas service compared to Con Edison, or a check will be sent for difference at the end of 12 months of service.

Yes.

If the customer voluntarily switches from an AGS to NICOR, they have 45 days to decide on another AGS or they have to stay with NICOR for 12 months. If the customer is dropped back to NICOR for non-payment by their AGS, the customer must remain with NICOR for 12 months.

Ambit Energy offers the customer a 1% annual savings on gas service compared to Nicor Gas published rates, or a check will be sent for the difference at the end of 12 months of service.

Yes, a customer will receive 1 Travel Rewards Point for every therm used.

Yes. (Full service means gas is used for heating the home or apartment. Basic gas service means gas is used for kitchen appliances, gas fireplace, etc.)

If the billing question is referencing anything other than Ambit Energy’s rates or taxes, the customer should be directed to Nicor Gas customer service. The customer should be told to have their Nicor Gas account number available when calling Nicor Gas with inquiries.

Since Ambit Energy will only be accepting “switch” customers, the first NICOR bill with Ambit Energy service will be a full billing cycle with Ambit Energy’s supply charges/fees and NICOR’s delivery charges. No stub billing is required.

Some customers whose bills get sent between the 1st and the 10th get billed using the previous month’s rate. This is why Ambit Energy guarantees a 1% year-end savings on your gas service compared to Nicor Gas, or a check will be sent for the difference at the end of 12 months of service.

Yes, Ambit Energy has added two new questions when verifying a customer’s order for service:

1) Did you receive or have an opportunity to read Ambit Energy’s Terms of Service Agreement document?

2) By enrolling with Ambit Energy you will receive an annual savings of 1% over NICOR for the same 12-month usage period that you are a customer with Ambit Energy. Additionally, just for enrolling with Ambit Energy, you will receive a hotel travel certificate good for a 2-night/ 3-day stay at a variety of participating hotels for enrolling when you pay your first bill; not to mention the travel rewards points that you will accumulate based on your gas usage. Did your Consultant promise you any other incentives or guarantees for enrolling with Ambit Energy?

In order to be verified for service, the customer must answer “yes” to the first question, and “no” to the second.

A customer can view NICOR’s monthly gas rate on the NICOR corporate website at http://www.nicor.com/en_us/residential/gas_cost/price.htm.

The rate charged for gas supply is on the customer’s monthly bill under “Natural Gas Cost.”